January 2021

The respected industry analyst company Frost & Sullivan recently published their overview of the Australia Customer Experience Outsourcing Services Market. F&S suggests that customer expectations are growing as demands for engaging experiences, personalization, and on-demand, predictive, and proactive services rise.  However, most companies lack the in-house resources and capital needed to fulfil their customer demands, […]

Any organisation that seeks a partner to handle their customer experience understands that the partner wants more than just experience in the new market climate. Moreover, the service provider needs to demonstrate that they have financial security and organisational stability. Leadership and innovation are also vital as they need to innovate the different resources used

Remember those times when you had to go to an Apple store just to know more about the new iPhone models? How about those times when you had to call customer service and had to wait longer than expected for your call to be picked up? It’s hard to imagine still living in that era

One important concern that many company executives have when they are searching for a partner to manage their customer experience interactions is the quality of service and an ability to demonstrate certification when required. In the modern business environment, all these factors are critical, especially in regulated industries. To ensure you have a CX partner

A fundamental part of the Teleperformance community is diversity and inclusivity. Fostering development and growth, promoting diversity, inclusiveness, and inclusion will always be our top priority. Furthermore, we stay committed to developing and creating a work atmosphere that brings out the best of our employees by delivering top-notch facilities that make our workers feel secure,